Break/Fix Support
On-Demand IT Support
When You Need It
Expert IT support without a monthly commitment. Pay only for what you use—ideal for organizations with internal IT staff or minimal technology needs.
Flexible Support
Expert Help Without
the Commitment
Break/Fix services provide reactive technical support when issues arise. Unlike managed services, there's no ongoing monthly commitment—you pay only for the time and materials used to resolve your issue.
No Contracts
Pay only for what you use
Same-Day Available
Urgent issues handled quickly
Bay Area Coverage
On-site support throughout SF Bay
15% Nonprofit Discount
501(c)(3) organizations save
Who Is This For?
- Organizations with internal IT staff needing specialized expertise
- Small nonprofits with minimal technology footprint
- Organizations evaluating DVRK Group before committing to managed services
- Project-based work outside a managed services agreement
Transparent Pricing
Hourly Rates
Clear, upfront pricing with no hidden fees. 501(c)(3) nonprofits receive 15% off all rates.
| Service Type | Standard Hours M-F 9AM-6PM Pacific | After Hours Before 9AM, After 6PM | Emergency Weekends, Holidays, Critical |
|---|---|---|---|
| Remote Support Screen sharing, remote access troubleshooting | Contact for a quote | Contact for a quote | Contact for a quote |
| On-Site Support In-person visits within SF Bay Area | Contact for a quote | Contact for a quote | Contact for a quote |
| Senior Engineer Architecture, complex projects, escalations | Contact for a quote | Contact for a quote | Contact for a quote |
Minimum Billing
- • Remote Support: 30 minutes
- • On-Site Support: 2 hours
- • Project Work: 4 hours
Billed in 15-minute increments after minimum
Travel Policy
- • Within 30 miles of SF: Included
- • 30-60 miles: Travel surcharge + mileage (contact for a quote)
- • Beyond 60 miles: Travel time billed (contact for a quote)
Nonprofit Discount
501(c)(3) organizations receive 15% off all standard hourly rates. Verification required at engagement start.
Full Range of Support
What We Support
From desktop troubleshooting to security incident response, we handle the full spectrum of IT challenges.
Desktop & Endpoint Support
- Workstation troubleshooting and repair
- Operating system issues (Windows, macOS, Linux)
- Software installation and configuration
- Printer and peripheral setup
- New employee workstation provisioning
- Data migration between machines
Network Troubleshooting
- Connectivity issues diagnosis
- Wi-Fi performance optimization
- Router and switch configuration
- VPN setup and troubleshooting
- Network cable installation and testing
- Firewall rule adjustments
Server & Infrastructure
- Server troubleshooting and recovery
- Active Directory / Azure AD issues
- Email delivery problems
- File share and permission issues
- Backup verification and restoration
- Cloud service configuration (M365, Google Workspace)
Hardware Services
- Hardware diagnostics
- Component replacement (RAM, storage, power supply)
- Hardware procurement and configuration
- Equipment decommissioning and disposal coordination
- Warranty support coordination
Security Incident Response
- Malware removal and remediation
- Compromised account recovery
- Security incident investigation
- Ransomware assessment and response coordination
- Post-incident hardening recommendations
Simple Process
How Break/Fix Works
Contact Us
Call, email, or submit a request through our portal
Triage & Estimate
We assess severity and provide time estimates for complex issues
Work Performed
Issue resolved with real-time progress updates
Invoice & Follow-Up
Detailed invoice within 5 days, 30-day warranty on all work
Retainer Option
Pre-Paid Retainer Option
Pre-purchase a block of hours for priority scheduling and locked-in rates. Unused hours roll over for 90 days.
- Priority scheduling (same-day when available)
- Locked-in rates for retainer period
- Monthly usage reports
Retainer Pricing
Considering Managed Services?
Organizations with 5+ employees or regular IT needs typically find managed services more cost-effective—with better response times and proactive protection included.
Need IT Support Now?
Contact us to request break/fix support or discuss which service model is right for your organization.
Discovery Call
Free 30-minute consultation to discuss your challenges and goals.
Environment Assessment
Complimentary review of your current IT setup to understand scope.
Custom Proposal
Detailed proposal with pricing tailored to your organization.
Or email directly: hello@dvrkgroup.com
Typically responds within one business day · Bay Area / Pacific time