Managed IT Services
Proactive IT Support with
Predictable Pricing
Comprehensive IT management for organizations that depend on technology to achieve their mission. Proactive monitoring, clear response-time commitments, and unlimited helpdesk support—all for a predictable monthly fee.
Why Managed Services?
Focus on Your Mission,
Not Your Technology
Unlike break/fix support, managed services provide continuous monitoring, regular maintenance, strategic guidance, and clear response-time commitments—all for a predictable monthly fee.
Predictable Costs
Fixed monthly pricing replaces unpredictable IT expenses. Budget with confidence.
Proactive Protection
We identify and resolve issues before they impact your operations.
Clear Response Targets
Defined response-time targets ensure help when you need it most.
The Math: Managed vs. Break/Fix
Break/Fix (10 hours/month avg)
Contact for a quote
Variable costs, best-effort response
Professional Tier (10 users)
Contact for a quote
Fixed cost + proactive protection + 2-hour response target
Organizations with regular IT needs typically save 20-40% with managed services while getting better response times and proactive protection.
Choose Your Tier
Managed Service Packages
Three tiers to match your organization's needs and budget. All include core monitoring and helpdesk capabilities.
Essential
Foundation-level managed services for organizations with straightforward IT needs.
15% nonprofit discount available
Critical Response Time
4 hours
What's Included
- Proactive Monitoring & Alerting
- Helpdesk Support (Business Hours)
- Patch Management
- Remote Troubleshooting
- Asset Inventory Management
- Monthly Summary Report
- Endpoint Security (EDR)
- Cloud Backup & Recovery
- Security Awareness Training
- $ After-Hours Support (Billable)
- $ On-Site Hours (Billable)
Ideal For
- • Small nonprofits with <20 employees
- • Organizations with basic IT infrastructure
- • Teams testing managed services before upgrading
Professional
Comprehensive security and support for organizations dependent on technology.
15% nonprofit discount available
Critical Response Time
2 hours
What's Included
- Proactive Monitoring & Alerting
- Helpdesk Support (Business Hours)
- Patch Management
- Remote Troubleshooting
- Asset Inventory Management
- Endpoint Security (EDR)
- Cloud Backup & Recovery
- Security Awareness Training
- Email Security Gateway
- Quarterly Business Reviews
- After-Hours Support
- $ On-Site Hours (4 hrs/month)
- Annual Technology Roadmap
Ideal For
- • Nonprofits with 20-75 employees
- • Organizations handling sensitive data
- • Teams requiring cyber insurance compliance
Enterprise
Full-service IT department for organizations with complex or compliance needs.
15% nonprofit discount available
Critical Response Time
1 hour
What's Included
- Everything in Professional, plus:
- Compliance Monitoring (SOC 2, PCI, NIST)
- vCISO Advisory (4 hrs/month)
- Policy & Procedure Development
- Vendor Management
- Quarterly Technology Roadmapping
- $ On-Site Hours (8 hrs/month)
- Priority Escalation
Ideal For
- • Larger nonprofits (75+ employees)
- • Healthcare, social services, education sectors
- • Organizations preparing for audits
- • Mission-critical operations
Enhance Your Service
Optional Service Add-Ons
Extend your managed services package with additional capabilities.
Getting Started
4-Week Onboarding Process
Our structured onboarding ensures a smooth transition with minimal disruption to your team.
Discovery
Week 1
Environment assessment, documentation review, stakeholder meetings
Deployment
Weeks 2-3
Agent installation, monitoring setup, backup configuration
Transition
Week 4
Knowledge transfer, runbook creation, go-live
Stabilization
Weeks 5-8
Issue resolution, optimization, first monthly review
Ready for Proactive IT Support?
Schedule a free consultation to discuss your organization's needs. We'll assess your environment and recommend the right managed services tier.
Discovery Call
Free 30-minute consultation to discuss your challenges and goals.
Environment Assessment
Complimentary review of your current IT setup to understand scope.
Custom Proposal
Detailed proposal with pricing tailored to your organization.
Or email directly: hello@dvrkgroup.com
Typically responds within one business day · Bay Area / Pacific time